Return Policy

At Elegante, we are committed to ensuring customer satisfaction and making the return process as simple as possible. Below are the guidelines for returning or exchanging items:

Return Period:

• Most products can be returned within 7 days of delivery.

Return Conditions:

• Items must be unused, in their original condition, and packed with intact tags and original packaging.
• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

Non-Refundable Items:

• Products marked as “Final Sale” or “Non-Returnable.”
• Gift cards, personalized items, and perishable goods.

Damaged or Incorrect Items:

• Notify us within 48 hours of receiving a damaged or incorrect item. We will arrange collection and provide a replacement or refund.

Refunds:

• Once your return is received and inspected, we will inform you if the refund is approved.
• Approved refunds will be credited to your original payment method within 10 business days.

Return Process:

• Contact our Customer Service team with your order number, the item to be returned, and the reason.
• Upon approval, you will receive detailed return instructions and, if applicable, a prepaid shipping label.

Exchanges:

• To exchange an item, follow the return process and place a new order for the desired item.

Questions or Concerns:

• For any inquiries or assistance regarding our return policy, contact our Customer Service team. We’re happy to help!

Note: This policy is subject to updates. Please check our website for the most current version before initiating a return.